Pricing
Service Desk
Management Solution
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Pricing Tiers
Basic Plan — Executive Quantity Pricing
Feature Comparison
What's Included in Each Plan
| Sl. | Module | Feature | Basic | Professional |
|---|
Why SAMPAT
Why Businesses Choose
SAMPAT Service Desk
Omnichannel Ticket Management
Handle tickets from email, chat, web, social, and portal — all in one unified inbox.
Intelligent Routing & Automation
Smart assignment, AI-powered automation, and approval workflows save time and reduce manual effort.
Enterprise-Grade SLA Control
Advanced SLA rules, multi-level escalation, and business hours automation ensure accountability.
Analytics & Performance Tracking
Comprehensive KPI dashboards, agent performance metrics, and actionable business intelligence.
Features
Comprehensive Service Desk
Features for Every Organization
Omnichannel Ticketing
Ticket Management
Self-Service Portal
SLA & Escalation
Approval Workflows
Intelligent Routing
Time Tracking
Knowledge Base
Performance KPIs
Asset Linkage
Advanced Analytics
API Integration
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Service Desk?
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Expert Onboarding